The landscape of contact centers is rapidly changing, and businesses are turning to automation to stay competitive. Automated quality assurance (AQA) is one of the key innovations transforming the industry, providing significant benefits for agent performance and customer satisfaction. By automating the quality assurance process, contact centers can enhance efficiency, […]
Marketing
5 posts
So you’ve decided to create your first online course. Congratulations! You’re about to embark on a journey that’s equal parts exhilarating and terrifying – kind of like teaching your teenager to drive, but with more PowerPoint slides and fewer white knuckles. Creating a course can feel overwhelming when you’re staring […]
Referrals are the key to business growth. According to a report from Heinz Marketing, the average B2B referral customer has a 16% higher lifetime value than a non-referred customer. Additionally, the report found that 84% of B2B decision-makers start the buying process with a referral. Referral programs are an effective […]
Discover 15 fonts that look like signatures with detailed reviews, pros, cons, and use cases. Perfect for adding a handwritten touch!
How to create online training that brings not only attendees but also value and revenue? Read our article to find out.