Let’s cut through the buzz: Not every SaaS leader you admire has a stack of shiny certificates in their LinkedIn header. But there’s no denying that in the fast-moving world of software-as-a-service, a little formal training can save you a lot of headaches. If you’ve ever wondered if a certification […]
Monthly Archives: July 2025
2 posts
The landscape of contact centers is rapidly changing, and businesses are turning to automation to stay competitive. Automated quality assurance (AQA) is one of the key innovations transforming the industry, providing significant benefits for agent performance and customer satisfaction. By automating the quality assurance process, contact centers can enhance efficiency, […]